With speakers drawn from the Product Engineering, Customer Deployment, Partner, and MVP communities, the content at Lync Conference 2014 is designed to help you get the most out of Lync. Whether you are still evaluating Lync for Unified Communications or have been loving Lync for years, these breakout sessions, interactive labs, and networking events are sure to give you every resource you need.

Sessions

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10 Keys to Ensure the Success of your Lync Deployment View Abstract

Join us for an interactive discussion detailing the lessons learned from an enterprise PBX replacement project. We will detail 10 keys to ensure your project is a success. Learn how IT operations and user experience change management are just as important as the technical infrastructure.

A Frank Conversation about Call Control View Abstract

In this unique panel-style discussion, Lync voice experts from across the engineering, consulting, sales and marketing departments at Microsoft share their unmediated thoughts and experiences about the Lync voice deployment journey. With lots of opportunity for questions, comments and interactivity this session is appropriate for anyone considering the move forward to Lync voice. From Direct SIP to IP phones, topologies to best practices, competition to partners, no topic is off limits.

A Mile in My Shoes: Microsoft best practices for the largest meetings using Lync
  • A 300 level session in Lync Meetings and Video given by Mike Jorden.
View Abstract

Microsoft's Lync Engineering team regularly run All-Hands (Town Hall) sessions with up to 1,000 online participants with speakers in 4 sites. In this session you will hear from the Lync Program Management team who facilitate and support these meetings. You will get first hand best-practice on everything from scheduling the Lync Meeting to what audio and video devices to use to how to handle Q&A. Attend this session to learn more about the infrastructure required and what Lync Admin settings are needed to hold a successful meeting.

Advanced Lync Voice Interoperability
  • A 400 level session in Voice given by Adam Gent.
View Abstract

The session will expand on the basics of PBX interoperability and standard call flows to sophisticated scenarios found in enterprise interoperability requirements. In this deep-dive technical session, we will look more to the concepts and signaling flow concerning Lync's operation with your existing IP-PBX and explore edge cases from real-world examples.

Advanced Troubleshooting View Abstract

Have you ever found yourself lost in a sea of snooper traces with no clear path or direction to take?. During this session we will perform investigations using relevant log files and systematic troubleshooting techniques to isolate and fix a series of problems one at a time. During the session we will review many common areas of misconfiguration and will review the corresponding errors that you might see in these misconfigured deployments. Objectives: Diagnose advanced technical issues in Lync Correct Lync configuration errors Describe the troubleshooting tools that are available for Lync

Advanced Troubleshooting View Abstract

Have you ever found yourself lost in a sea of snooper traces with no clear path or direction to take?. During this session we will perform investigations using relevant log files and systematic troubleshooting techniques to isolate and fix a series of problems one at a time. During the session we will review many common areas of misconfiguration and will review the corresponding errors that you might see in these misconfigured deployments. Objectives: Diagnose advanced technical issues in Lync Correct Lync configuration errors Describe the troubleshooting tools that are available for Lync

Advanced UCMA Concepts
  • A 400 level session in Platform given by Ganesh Sridharan and Michael Greenlee.
View Abstract

Lync's Unified Communications Managed API is undoubtedly the foundation of many super-sophisticated applications. Yet with great power can come great complexity. This session will walk through some of the more advanced concepts of UCMA programming

Adventist Health System’s Journey with Unified Communications....It's Just the Beginning View Abstract

Unified Communications has grown exponentially over the last few years as technology continues to grow at an incredible pace. Adventist Health System has just re-aligned the core technologies (IM/Presence, Web Conferencing, Messaging, Voice, Video, and Mobility) of UC into one team. This will allow them to bridge the gap between the separate entities and start driving its UC initiatives in one direction. Take a look at how Adventist Health System is leveraging Microsoft Lync 2013 as part of its core UC infrastructure and how they are integrating with existing technologies to drive a true UC platform that strives to create a unique user experience.

American Express Global Business Travel View Abstract

American Express services Microsoft travelers in 75 countries and almost 10,000 reservations per week traveling more than 1.5 billion miles per year. These bookings were historically made via email or traditional telephony systems but were generally reactionary in nature. Both parties were in need of a new way to provide travel services, Amex wanted more efficiency and flexibility and MSTravel was looking for an improved service model leveraging MS Technology. 15 months ago, Clarity Consulting was engaged with the goal of implementing “click to call” for customers and reducing the amount of phone numbers on itineraries from 7 to 1. Please join us for an interactive discussion with AMEX Operations Director, Kathy Brennen and MSTravel Technology Manager, Eric Bailey to learn how the implementation went and how Lync is changing the way customers are serviced.

Apps for Lync: Compliance and Recording Solutions View Abstract

Join us for a rapid-fire show-and-tell review of some powerful third-party applications that enable the business with robust compliance and control solutions.

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